Terms of Service

1. Introduction to the Services

These terms and conditions create a contract ("Agreement") between you ("Buyer") and Holdem-Reports. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. This means that you purchase the Extension from Paddle using their Services, but the Extension is licensed to you by Holdem-Reports.

2. Contract Formation

By completing a purchase through Paddle Checkout, you make a binding offer to enter into a contract. The purchase process includes:

• Selecting your desired subscription plan
• Providing necessary personal data for transaction and delivery
• Reviewing and confirming your order details
• Accepting these terms and conditions

3. Payment and Refunds

• Payment Processing: All payments are processed securely through Paddle.com.
• Refund Policy: We offer a 30-day money-back guarantee. Refunds are provided at our discretion and handled through Paddle.com.
• Subscription Cancellation: You must cancel at least 48 hours before the end of the current billing period to avoid charges for the next period.

4. Requirements and Restrictions

• GTO Wizard Account: A valid GTO Wizard subscription is required.
• Website Access: The Extension must be accessed and purchased through our website only.
• Usage Restrictions: The Extension must be used in compliance with all applicable laws.

5. Privacy and Security

• Data Protection: We maintain appropriate safeguards for your data protection.
• SSL Security: Our website uses SSL encryption to secure your data.
• Card Details: We never store your payment details. All payment processing is handled by Paddle.com.

6. Disputes and Chargebacks

If you have any issues with your purchase, please contact our support team before initiating a chargeback. Paddle.com handles all payment disputes and will work to resolve any issues promptly.

7. Consumer Rights

If you are a Consumer, you have the right to cancel your subscription within 14 days without giving any reason, unless you have started using the Extension. Please note that this cooling-off period does not apply once you have accessed the Extension.

8. Changes to Terms

We reserve the right to modify these terms at any time. Such modifications will be communicated to you and will be effective immediately upon posting to our website.

9. Contact Information

For any questions about these terms or the Extension, please contact our support team. For payment-related inquiries, you can also contact Paddle.com directly.